Dear customers, we understand your worries and highly appreciate your contact with our team to file a claim in case you have one. Therefore, to file a claim you need to email us with the below information:

• Your name and transaction reference along with a description of your disputes.
• You may also call us to file or check the status of an existing dispute.
• Note: Claim resolutions can take from 24 to 48 hours to be handled and resolved.

Avoiding Disputes

We take all measures required to ensure that any inconveniences are resolved within a timely manner. In case a claim has been filed by a customer we would ensure that it is resolved within 48 hours.